Update from 4D Pharmacy Below:
As you may be aware of the unfortunate announcement that The
Great Atlantic & Pacific Tea Company A&P, which are owners of the Live
Better Mail Order facility where your members receive their prescriptions
through mail order, has filed for bankruptcy and will be closing their doors
11/14/2015. This was very sad news to us all and we have worked
diligently to make the transition to the new mail order pharmacy, Magellan RX
Mail as smooth as possible for your members. All members utilizing mail
order have had a personal letter mailed to them with clear instructions of what
they need to do including the dedicated 4D/Magellan RX Mail phone number where
customer service representatives will assist your members in a smooth
transition. We are monitoring this on a daily basis as this is our
highest priority and have the resources in place to be able address any issues
very quickly.
Members
will be required to obtain new prescriptions for either mail order or specialty
as part of this transition and will need to follow the below instructions:
Mail
Order
·
Mail the prescription to Magellan Rx Home, PO Box 620968, Orlando
FL 32862. (We are including mail order forms and instructions in our
member communication.)
·
Have the physician either E-prescribe
MagellanRx Home Delivery, Orlando, FL 32812 or Fax to 1.888.282.1349.
·
For prompt delivery, members will need
to provide payment information and registration by completing the order form or
by calling 1.800.424.1771.
Specialty
Pharmacy
·
E-prescribe MagellanRx Specialty, Orlando, FL 32812 or Fax to
1.866.364.2673. Make sure the form includes member contact inofrmation. Fax
prescriptions may only be sent by a doctor’s office and must include patient
informaiton and diagnosis for timely processing. If a prior authorization is
required, your doctor may need to take extra steps to submit your prescription.
·
Magellan
Rx Specialty will call the member to get important information and schedule the
first delivery
·
The
prescription will arrive when and where the member has requested.
Please feel free to
contact us at Friedman Associates for the updated forms or with any questions.
